• Spencer Taylor

Call Centre Technology to Keep Your Customers and Business Safe

As times change, everyone’s lives and expectations of what’s “normal” shift accordingly. Where many people have recently needed to work from home due to COVID-19, several new challenges have surfaced for individuals and organisations.

For call centres, accommodating home-based agents has been a learning process. One main concern that has arisen is the effect working from home will have on data security.

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